Privacy Policy & Terms of Use

Your trust is our priority. Learn how we protect your data and deliver exceptional service.

Effective Date: August 20, 2025 | Last Updated: August 20, 2025

Our Commitment to Your Privacy

At Norad Tech ("Norad," "we," "us," or "our"), protecting your privacy is fundamental to our mission. This Privacy Policy provides complete transparency about how we collect, use, protect, and handle your personal information when you use NudgePlay Studio and our related services.

By using our services, you acknowledge and agree to the practices described in this policy. We encourage you to read this document carefully to understand your rights and our responsibilities.

1. Information We Collect

Personal Information

When you create a NudgePlay Studio account, we collect:

  • Email Address: For account authentication and communication
  • Mobile Number: For account security and optional notifications
  • LinkedIn Profile URL: For professional verification and networking features
  • Company Name: To customize your experience and provide relevant features

Content You Upload

We securely store data you upload to NudgePlay Studio, including:

  • Brand assets (logos, images, graphics)
  • Game-related content (sounds, videos, animations)
  • Business data (sales metrics, marketing analytics, campaign performance)
  • Custom configurations and preferences

Technical and Usage Information

To improve our services, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Referring website URLs
  • Pages viewed and interaction patterns
  • Session duration and frequency
Note: We use industry-standard analytics tools like Google Analytics and implement cookies to enhance your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

Service Delivery

  • Provide access to NudgePlay Studio features and functionality
  • Process and store your uploaded content securely
  • Generate AI-powered games and interactive experiences
  • Create and deliver customized reports and analytics

Communication

  • Send important account and security notifications
  • Provide product updates and feature announcements
  • Deliver customer support and respond to inquiries
  • Share optional marketing communications (with your consent)

Improvement and Innovation

  • Analyze usage patterns to enhance user experience
  • Develop new features based on user needs
  • Optimize platform performance and reliability
  • Conduct research to improve AI capabilities

Legal and Security

  • Comply with applicable laws and regulations
  • Protect against fraud and unauthorized access
  • Enforce our Terms of Use and agreements
  • Resolve disputes and handle legal claims
Our Promise: We never sell your personal information to third parties or use it for advertising purposes unrelated to our services.

3. Data Sharing and Third-Party Services

Service Providers

We work with carefully selected partners to deliver our services:

  • Cloud Infrastructure: Amazon Web Services (AWS) for secure hosting
  • Analytics: Google Analytics for usage insights
  • Email Services: Amazon SES and Postmaster for communications
  • Payment Processing: Industry-standard secure payment gateways

Data Protection Standards

All third-party providers are:

  • Bound by strict confidentiality agreements
  • Limited to accessing only necessary information
  • Required to maintain industry-standard security measures
  • Prohibited from using your data for their own purposes

Legal Disclosures

We may disclose information when required by law, such as:

  • Responding to valid legal processes or government requests
  • Protecting the rights, property, or safety of Norad Tech and our users
  • Investigating potential violations of our Terms of Use
  • With your explicit consent

4. Data Security and Retention

Security Measures

We implement comprehensive security protocols including:

  • 256-bit SSL/TLS encryption for data transmission
  • Encrypted storage for sensitive information
  • Multi-factor authentication options
  • Regular security audits and penetration testing
  • Advanced firewall and intrusion detection systems
  • Role-based access controls and monitoring

Data Retention

We retain your information according to these guidelines:

  • Active Accounts: Data is retained while your account remains active
  • Inactive Accounts: Data may be archived after 12 months of inactivity
  • Account Deletion: All data is permanently deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer if required by law
Security Incident Response: In the unlikely event of a data breach, we will notify affected users within 72 hours and provide guidance on protective measures.

5. Your Rights and Choices

Access and Control

You have complete control over your personal information:

  • View and Update: Access your profile through Account Settings
  • Download Your Data: Request a copy in machine-readable format
  • Delete Your Data: Request permanent deletion at any time
  • Correct Inaccuracies: Update any incorrect information

Communication Preferences

  • Manage email preferences in your account settings
  • Unsubscribe from marketing emails via the link in any message
  • Opt-out of analytics tracking through browser settings
  • Control cookie preferences through our cookie banner

Data Portability

You can request your data in standard formats (JSON, CSV) for easy transfer to other services.

Right to Object

You may object to certain processing activities, particularly for marketing purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all international transfers comply with applicable data protection laws and maintain equivalent security standards regardless of location.

7. Children's Privacy

NudgePlay Studio is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately for removal.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform at least 30 days before they take effect.

Questions About Privacy?

Our Data Protection Officer is available to address your concerns.

admin@norad.tech
Effective Date: August 20, 2025 | Last Updated: August 20, 2025

1. Agreement to Terms

By accessing or using NudgePlay Studio and any related Norad Tech services (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

Eligibility

  • You must be at least 16 years old to use the Service
  • You must have the legal capacity to enter into binding agreements
  • If using on behalf of an organization, you must have authority to bind that organization

2. Account Responsibilities

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access or security breach
  • You are liable for all activities that occur under your account
  • You agree to provide accurate and complete registration information

Acceptable Use

You agree NOT to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction or ours
  • Upload content that infringes on intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Harass, abuse, or harm other users
  • Use automated systems or bots without permission
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute the Service without authorization
Violation Consequences: We reserve the right to suspend or terminate accounts that violate these terms, with or without notice, depending on the severity of the violation.

3. Intellectual Property Rights

Norad Tech Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Norad Tech. This includes:

  • Software code and algorithms
  • User interface designs and graphics
  • Logos, trademarks, and brand elements
  • Documentation and training materials
  • AI models and generated game templates

Your Content

You retain all ownership rights to content you upload. By using the Service, you grant Norad Tech:

  • A non-exclusive, royalty-free, worldwide license to use your content solely for providing the Service
  • The right to store, process, and display your content within the platform
  • Permission to create derivative works (like AI-generated games) based on your inputs
  • The ability to anonymize and aggregate data for service improvement

Generated Content

Content generated by our AI tools using your inputs:

  • Belongs to you, subject to our underlying technology rights
  • May be used by you for commercial purposes
  • Should not be represented as entirely human-created

4. Payment Terms

Subscription Plans

  • Subscription fees are billed in advance on a recurring basis
  • You authorize us to charge your payment method automatically
  • Price changes will be notified 30 days in advance
  • Refunds are provided according to our Refund Policy

Free Trials

  • Free trial terms are specified at registration
  • You may cancel before the trial ends to avoid charges
  • Trial features may differ from paid subscriptions

5. Service Availability and Modifications

Service Availability

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for any downtime or service interruptions

Modifications

We reserve the right to:

  • Modify or discontinue features with reasonable notice
  • Update the Service to improve functionality
  • Change system requirements as technology evolves

6. Disclaimers and Warranties

AS-IS BASIS: The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

We do not warrant that:

  • The Service will meet all your requirements
  • The Service will be uninterrupted, secure, or error-free
  • Results obtained will be accurate or reliable
  • Any errors in the Service will be corrected immediately

You acknowledge that:

  • Use of the Service is at your own risk
  • You are responsible for backing up your data
  • AI-generated content may require human review

7. Limitation of Liability

To the maximum extent permitted by law, Norad Tech shall not be liable for:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the fees paid in the last 12 months
  • Third-party actions or content
  • Unauthorized access resulting from your negligence

These limitations apply regardless of the theory of liability and whether we have been advised of the possibility of such damages.

8. Indemnification

You agree to indemnify, defend, and hold harmless Norad Tech and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you upload or generate
  • Your negligent or intentional misconduct

9. Dispute Resolution

Informal Resolution

We prefer to resolve disputes informally. Please contact us at legal@norad.tech before initiating formal proceedings.

Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, except where prohibited by law.

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

10. Governing Law

These Terms are governed by the laws of the jurisdiction where Norad Tech is incorporated, without regard to conflict of law principles. Any legal action must be filed in the courts of that jurisdiction.

11. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to reflect the parties' original intent as closely as possible.

12. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements for specific services, constitute the entire agreement between you and Norad Tech regarding the use of the Service.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via:

  • Email to your registered address
  • Prominent notice on our platform
  • Requirement to accept new terms upon login

Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

For legal matters and Terms-related inquiries:

  • Email: legal@norad.tech
  • General Support: support@norad.tech
  • Mailing Address: [Your Company Address]

Need Clarification?

Our legal team is here to help you understand these terms.

legal@norad.tech